How SAHARIANO support indigenous Moroccan artisans?
We source nearly all our products directly from the artisans and craftsmen who create them. With every purchase you make, you can be assured that the creator has been paid a fair market price for their product. We reinvest our profits in this talented and unique artisan’s community.
When will I receive my Pre-Ordered Item?
We will contact you shortly after your order is placed to let you know when to expect your shipment. contact us to learn more.
How can I track my order?
You can check the status of your order at any time by going directly to the links provided by our customer service via email. Please note that you should have the order number and email address to track the order status. We will email the tracking number to you. Please note that carrier's website may not update the records and parcel status in time.
How long will it take to process the exchange or refund?
Total time is composed of two parts. The first part is the processing time. This is the time from when your request of exchange or refund, plus our processing procedure. The second part is the actual shipping time. This is the time that it takes for the package to be exchanged and redelivered to you.
What should I do if my order never arrived?
Make sure all of your orders have already been shipped. If your order shows your package on the tracking website has been sent and you do not receive it within 2 weeks; please contact us for help.
